Terms & Conditions

Use of the Website

By using the website or making a purchase on the site you agree to have read, understood and to be bound by the following terms and conditions. If you are uncertain about any of the terms then please contact us.

Purchase Eligibility

In order to make purchases on the site you will require to register and provide your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. When ordering items, you will be required to provide payment details and you confirm that the payment details you provide when ordering are correct and you confirm that you are the person referred to in the information provided.

Our Agreement with you

In this Agreement we are Zapatos (trading as Zapatos Designer Shoes Ltd) 19 Regent Street Knutsford Cheshire WA16 6GR and you the customer are the person detailed on the order form. Our Agreement is made with you on the date we deduct payment from your credit card the details of which you provided on the order form. Our Agreement includes all correspondence and the descriptions of the Goods as provided by us on our website.

By making an offer to purchase you authorise us to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Since credit and card checks normally occur after the transaction processes we reserve the right to refuse, void, credit or refund a transaction or transactions without supplying a reason even although it has processed on the website.   We do not accept any loss or expense that may have been incurred by the customer if we take such action but any monies received by Zapatos from the customer will be refunded in full.

We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

Product Availability

All items are subject to availability. If your chosen item is in stock your order will be processed immediately. We will deduct the price payable for your chosen products from your nominated credit card and your chosen products will be dispatched within 48 hours. We can only deliver to the registered billing address if the order is placed through paypal.  If an item is sold out we will remove it or the unavailable sizes from the website as soon as we can. If we have any problems with the availability of your order, we will contact you as soon as possible and either offer you a suitable alternative, order the product in for you or give you a full refund if we are unable to fulfill your order.


Payment can be made securely online through SagePay.   This is a fully secure 128 bit encryption service run by Sagepay.  We accept Visa, Mastercard, Maestro, Solo, Visa Debit and Visa Electron.  To maintain customer security we require payments to be Verified by Visa or Mastercard Securecode protected.   In exceptional circumstances we may accept credit card payments over the telephone but will require additional verification of identity before we can do this. Please call 01565 621999 or email

All prices will be billed in pounds sterling and are inclusive of VAT at 20%.

If you are not satisfied

You may return the products to us where upon a full refund will be made provided that the products are returned unworn and in the same conditions and packaging as present within 7 days of your receipt of the goods. We must be notified of all returns, to do this please call our store on 01565 621 999 or email us on upon which you will receive a returns form. Failure to notify us of a return or failure to comply with our returns policy may result in a delay with the request being processed or accounted for. In the interests of hygiene we do not offer refunds or exchanges on hosiery.

For details of our returns policy and procedure please see the Returns and Cancellations section of our website.

Risk and Property

Risk of damage to or loss of your chosen products shall pass to you on delivery of them. Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement, property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

We shall not be liable to you or deemed to be in breech of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control.

In Store Transactions

In store transactions are covered by different terms and conditions and the above terms and conditions only apply to mail order or sales from the website.

Errors and Omissions

Zapatos reserve the right not to supply goods or refund a transaction where an error or omission has been made in the details of any product offered for sale.

Shipping Information


 Delivery takes 1-2 working days (sent via Interlink Express). Our standard delivery will require a signature upon delivery. Expect delivery between 9 – 5 Monday – Friday, no deliveries are made over the weekend.


Please call us on +44 1565 621999 or email us at if you wish to have your parcel delivered outside of the UK. We can provide a quote for the delivery charges and take payment over the phone prior to shipping the goods.